The ultimate customer testimonial
At Fairco 65% of our business comes from word of mouth.
I have been involved in food retail all my life and have been very fortunate to have worked for Feargal Quinn – a master in customer service – at Superquinn for over 20 years before going into consultancy 10 years ago working for retailers such as Donnybrook Fair, JC Savages, Fitzers Catering Group.
I really get and understand the importance of good staff and customer service.
Feargal Quinn used to preach to his management team about giving the customer the “Perfect Shopping Experience”.
We (including myself) can be very quick to criticise when service is bad, but maybe not as quick to praise really good customer service.
I have to commend the owners of Fairco for the level and focus on customer service and quality of their work, as it obviously comes from the top!
This great service experience started when we walked into your showroom in Terenure and then with your team in Swords.
A special acknowledgment must go Kevin who came to the house to go through layouts etc, but also to the fitters Paul and his lads, and Gary and Paul last Friday.
Everybody is so professional and down-to-earth and gave us an absolute terrific experience and you are all great ambassadors for your company and brand – well done!
They say the best form of marketing and advertising is “Word of Mouth”. Well, you have just recruited two more marketing people in Jane and myself.
So as I said earlier, we probably don’t say it enough, but “Well Done” and thank you!
Stephen Carr, Dublin. 17 July, 2016.