• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Service Appointments
  • News
  • Refer a Friend
  • T: 01 816 5080
  • Windows
    • Heritage Sash Windows
    • Hamptons Flush Glaze
    • Casement
    • Lumi
    • Sash
    • Tilt & Turn
  • Doors
    • Accoya doors
    • Bi-folding doors
    • Door Builder
    • French doors
    • Front doors
    • Lumi
    • Sliding doors
  • About
    • Case Studies
    • Contact
    • FAQs
    • Home Security
    • News
    • Price Promise
    • Protection Promise
    • Videos
    • Why choose FAIRCO?
  • Showrooms
  • Get a Quote
  • Refer a Friend

FAIRCO

Windows & Doors

  • Windows
    • Heritage Sash Windows
    • Hamptons Flush Glaze Windows
    • Casement Windows
    • Tilt and turn Windows
    • Lumi Windows
    • Sash Windows
    • Home Security
  • Doors
    • Accoya Doors
    • Front Doors
    • Bi-folding Doors
    • French Doors
    • Lumi doors
    • Sliding doors
    • Home Security
    • Build a Door
  • Showrooms
  • About
    • Case Studies
    • FAQs
    • Protection Promise
    • Price Promise
    • Showrooms
    • Videos
    • Why choose FAIRCO?
  • Get a Quote
  • Service Appointments
  • Windows
    • Heritage Sash Windows
    • Hamptons Flush Glaze Windows
    • Casement Windows
    • Tilt and turn Windows
    • Lumi Windows
    • Sash Windows
    • Home Security
  • Doors
    • Accoya Doors
    • Front Doors
    • Bi-folding Doors
    • French Doors
    • Lumi doors
    • Sliding doors
    • Home Security
    • Build a Door
  • Showrooms
  • About
    • Case Studies
    • FAQs
    • Protection Promise
    • Price Promise
    • Showrooms
    • Videos
    • Why choose FAIRCO?
  • Get a Quote
  • Service Appointments

The ultimate customer testimonial

4th August 2016 by The Fairco Team

Home / News / The ultimate customer testimonial

4th August 2016 by The Fairco Team

The ultimate customer testimonial

 

17

At Fairco 65% of our business comes from word of mouth.
From your first interaction with our customer service advisors, to our surveyor’s site visit, to our installers vacuuming your home on completion of your project, we are confident you will be happy to have chosen Fairco.
Below you will find a customer testimonial that we feel represents the lengths we are prepared to go to make our customers happy.

 

 

I have been involved in food retail all my life and have been very fortunate to have worked for Feargal Quinn – a master in customer service – at Superquinn for over 20 years before going into consultancy 10 years ago working for retailers such as Donnybrook Fair, JC Savages,  Fitzers Catering Group.

I really get and understand the importance of good staff and customer service.

Feargal Quinn used to preach to his management team about giving the customer the “Perfect Shopping Experience”.

We (including myself) can be very quick to criticise when service is bad, but maybe not as quick to praise really good customer service.

I have to commend the owners of Fairco for the level and focus on customer service and quality of their work, as it obviously comes from the top!

This great service experience started when we walked into your showroom in Terenure and then with your team in Swords.

A special acknowledgment must go Kevin who came to the house to go through layouts etc, but also to the fitters Paul and his lads, and Gary and Paul last Friday.

Everybody is so professional and down-to-earth and gave us an absolute terrific experience and you are all great ambassadors for your company and brand – well done!

They say the best form of marketing and advertising is “Word of Mouth”. Well, you have just recruited two more marketing people in Jane and myself.

So as I said earlier, we probably don’t say it enough, but “Well Done” and thank you!

Stephen Carr, Dublin. 17 July, 2016.

 

Filed Under: News Tagged With: customer service, testimonial

Footer

Our Locations

Head Office
Deansgrange Showroom
Santry Showroom

Links

About FAIRCO
FAQs
Privacy Policy

Why Choose FAIRCO?

Why Choose FAIRCO?

Our Protection Promise

Our Price Promise

Home Security

FAIRCO Windows & Doors © 2023 | Website designed by Giant Elk Creative