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The ultimate customer testimonial

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The ultimate customer testimonial

 

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At Fairco 65% of our business comes from word of mouth.
From your first interaction with our customer service advisors, to our surveyor’s site visit, to our installers vacuuming your home on completion of your project, we are confident you will be happy to have chosen Fairco.
Below you will find a customer testimonial that we feel represents the lengths we are prepared to go to make our customers happy.

 

 

I have been involved in food retail all my life and have been very fortunate to have worked for Feargal Quinn – a master in customer service – at Superquinn for over 20 years before going into consultancy 10 years ago working for retailers such as Donnybrook Fair, JC Savages,  Fitzers Catering Group.

I really get and understand the importance of good staff and customer service.

Feargal Quinn used to preach to his management team about giving the customer the “Perfect Shopping Experience”.

We (including myself) can be very quick to criticise when service is bad, but maybe not as quick to praise really good customer service.

I have to commend the owners of Fairco for the level and focus on customer service and quality of their work, as it obviously comes from the top!

This great service experience started when we walked into your showroom in Terenure and then with your team in Swords.

A special acknowledgment must go Kevin who came to the house to go through layouts etc, but also to the fitters Paul and his lads, and Gary and Paul last Friday.

Everybody is so professional and down-to-earth and gave us an absolute terrific experience and you are all great ambassadors for your company and brand – well done!

They say the best form of marketing and advertising is “Word of Mouth”. Well, you have just recruited two more marketing people in Jane and myself.

So as I said earlier, we probably don’t say it enough, but “Well Done” and thank you!

Stephen Carr, Dublin. 17 July, 2016.

 

VIDEO: What sets Fairco Windows & Doors apart?

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VIDEO: What sets Fairco Windows & Doors apart?


At Fairco we’re passionate about windows and doors – it’s what sets us apart.

We have a lifetime’s experience in making windows and doors that last a lifetime.

We know what we want from our products, and with over 15,000 customers, we know what you want too: windows and doors that meet the highest safety specifications available, matching cutting edge design with the ultimate combination of warmth and security.

You see – a window is not simply a window – and a door can be so much more.

Fairco windows and doors feature high-impact security glass and unique locking devices that are guaranteed to secure your home.

They all carry an accreditation called Secure By Design, which is preferred by police forces Europe-wide and we are the only company in Ireland with the PAS 011 and PAS 023 and Pas 024 standards which certify enhanced resistance to intrusion.

Our standard window locks incorporate shootbolts, hinge-claws and upgraded defender hinges – making them impossible to breach.

Our doors feature the most up-to-date anti-drill security barrels on the market.

As well as featuring anti-pick locks, they also cannot be bumped (hit with a heavy hammer) and are impossible to grip.

But they are not the only things that make us different.

When it comes to windows and doors, ours are designed to match your dreams.

While most companies focus on the outside perspective, we emphasise the inside view – matching architraves and a liner and framing the window with equal sightline perspectives.

Our doors combine the best of Irish design with the best of home-grown materials, producing pieces that will frame your home forever.

At Fairco, we secure your comfort with windows and doors that minimise your heat loss and maximise your savings.

We pride ourselves on offering value to the homeowner, by offering once in a lifetime windows and doors, at once in a lifetime prices.

Visit us at Ireland’s largest indoor showhouse at Old Airport Road, Santry, or in Terenure or ask for a quote below.

 

 

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Choose burglar proof windows to beat next-gen criminals

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Choose burglar proof windows to beat next-gen criminals

The number of burglaries jumped by 19% last year in Dublin’s Eastern Garda Division, which covers most of Dublin’s southside, according to newly-released figures.

Fairco's Jim Toal talking to the Sunday World at our showhouse in Santry.
Fairco’s Jim Toal talking to the Sunday World at our showhouse in Santry.

Central Statistics Office (CSO) data for 2015 shows 2,290 burglaries and related offences were recorded in the division – a rise of 430 on the 1,860 reported the previous year.

The biggest increase was in Dundrum which saw the number of burglaries soar by 25%, from 585 to 775.

This was closely followed by Shankill where a surge of 24% left the tally for the area at 251 last year, up 60 on the 191 reported in 2014.

There were also rises of 16% and 17% respectively in Blackrock and Cabinteely.

The CSO data for 2015 shows a total of 419 offences in Blackrock, 66 more than the previous 12 months.

Meanwhile, there were 426 burglaries reported to gardai in Cabinteely, against 353 in 2014.

Dun Laoghaire, too, didn’t escape the burglary binge which totalled 419 burglaries in the most recent statistics.  This is up 10% on the figure of 377 for 2014.

Security expert Jim Toal of Fairco.ie has urged householders to consider burglar-proof windows and doors to deter a new, more effective, breed of burglar who has taken over from the traditional opportunist.

Jim, who has advised security authorities on burglary prevention over the past decade, believes that planned burglaries have replaced opportunism for criminals.

“The day of the opportunistic burglar is gone. The new generation plan and execute their burglaries professionally.

“Burglars now typically operate in groups and will take time to drive around an area and identify 10-12 houses which fit their ideal criteria.

“The average alarm doesn’t deter the new burglar and he has all the tools of the trade to break and enter into an average home,” said Jim, Managing Director of Fairco.ie who supply and install Ireland’s only guaranteed burglar-proof windows and doors.

“We would urge all householders to consider fitting windows that carry the police-preferred Secured By Design specification.

“If you are going to spend money on windows, you need to make sure they are windows and doors that burglars can’t get through.”

There was some good news for the region though.  The statistics also showed a decrease in burglaries in the area for the last quarter of 2015 compared to the figures for the same period in 2014.

There was a total of 595 burglaries in that quarter last year, down by 9% on the 656 reported in 2014.

Alarms and CCTV hold no fear for burglars

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Alarms and CCTV hold no fear for burglars

 

jimBurglar alarms and CCTV systems hold no fear for a new breed of organised urban burglars who are planning and executing up to ten raids a day in a particular area, Fairco owner Jim Toal has warned.

Electronic signal jammers which can be bought for as little as €40 and simple hoodies to prevent identification are being used as professional burglary gangs ignore traditional deterrents and can break into homes in as little as nine seconds.

Jim Toal, who has advised security authorities on burglary prevention over the past decade, believes that planned burglaries have replaced opportunism for criminals.

Read Jim’s warning in the Irish Independent here.

“The day of the opportunistic burglar is gone. The new generation plan and execute their burglaries professionally,” said Jim, Managing Director of Fairco Windows and Doors, who have recently launched Ireland’s first guaranteed burglar-proof windows and doors.

“Burglars now typically operate in groups and will take time to drive around an area and identify 10-12 houses which fit their ideal criteria,” said Jim.

“In an urban setting, these criteria can include the houses of elderly people who may regularly go to mass or the shops and leave the house unattended, houses that are surrounded by hedges or may have large vehicles parked outside to block the view from the street.

Fairco's latest warning to homeowners featured on the front page of the Irish Independent.
Fairco’s latest warning to homeowners featured on the front page of the Irish Independent (Feb 22, 2016).

“Basically, they are looking for unattended houses where they can go about their business for the best part unseen.

“The new breed of burglar is not phased by alarms and will either jam the system or is prepared to take the chance that neighbours or passers by will ignore the ringing.

“They are secure in the knowledge that they have a time window as long as the occupier is not near the house, as the Gardai will not immediately attend a ringing alarm unless the householder rings them.

“When it comes to more sophisticated alarm systems, burglary teams are taking the chance that the alarm is monitored through the phone line and simply remotely copying the IP address of the transmission system and jamming the alarm.

“These transmission jammers are readily available to would-be thieves for as little as €40, and are operational up to a 30 metre radius.

“Any device that is built to transmit or receive a wireless signal at a specific frequency can be overwhelmed by a stronger signal coming in on the same frequency – and that is what these cheap GSM, 3G and 4G devices are doing.

“Most burglars wear long hoods that mask their faces from above, meaning that they circumvent many CCTV systems which, even in normal circumstances, are not capable of zooming right in to give a clear picture of a burglar’s face.

“The average burglar now has all the tools of the trade to break and enter into an average home, regardless of whether an alarm or CCTV system is fitted or not.

“There really is only one way to prevent burglaries, and that is to make it impossible for the burglar to gain access to your house – and that’s what we have done, at very little extra cost.”

Fairco are offering to give householders €3,000 if an intruder even attempts to gain access to their home through Ireland’s first guaranteed burglar-proof windows and doors.

“A human being cannot generate enough force to break into these windows and doors, and any traditional methods used by burglars have been closed off thanks to a series of enhanced high-security measures,” said Jim, who advises Neighbourhood Watch schemes on anti-burglary measures.

“Our windows have never been penetrated in a domestic situation, and I doubt if they will be.

The company offer an insurance-backed guarantee against intrusion to the windows and doors, which also carry an independently certified Police-backed PAS certificate for every component part.

“Because there is no give in the locks, hinges, hinge guards or the sash and frame the window won’t open but more than likely it will be damaged in any attempted break-in, and will need to be replaced,” said Jim.

New trends in burglaries:

  • Chain burglaries: The burglary gang stations a number of members armed with walkie talkies at strategic points including the local Garda station, giving the intruders a two-minute warning of any interruption.
  • Spider burglaries: Criminals are using spikes to scale homes fitted with external wall insulation, gaining access through upstairs windows. Burglars know that most homes do not have alarms on their upstairs windows and they are gaining purchase due to the porous nature of the external wall insulation.
  • The battering ram: This is prevalent in sites close to the M50 and major motorways. Burglars are using a battering ram, similar to that seen in raids on US TV shows to break down the average front door, and walking on to steal the keys of high-powered or valuable cars. The thieves escape on the motorway network before the Gardai can arrive.
  • The drone: Burglars are now using drones to scope out the contents of yards. This is a risk where high-value machinery is involved.

Learn more about Fairco’s guaranteed burglar-proof windows and doors here.

GALLERY: A new conservatory from Fairco

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GALLERY: A new conservatory from Fairco

 

At Fairco we work hand-in-hand with our clients from the moment you decide to upgrade your windows.

From the design stage working with our experienced sales teams through to the installation department and finishing with our fitters in your home. We want to help at every stage of the process and nowhere is this more important than right at the beginning.

At Fairco, we take the time to talk you through every aspect of the project, so you feel confident you are making the right choice. First, one of our professional advisors will visit you, at your convenience, in your own home, free of charge and find out exactly what you are looking for.

Our expert will suggest options and discuss alternatives helping you to make the right decisions. We will then provide a firm quotation and explain any promotional offers available.

The next stage is to arrange for our professional surveyor to visit to check any structural issues and to measure everything accurately, as all products are “made to measure” for your home. Once we have agreed all the details, your windows are sent for manufacture each window individually, tailor made for you.

We also notify you when our installation team will be able to fit your windows, doors or conservatory. On the agreed day, the installation team will arrive and after preparation work they will carefully remove your old windows.

The aperture is then prepared and your new window securely installed and sealed. Finally, the installation will be left neat and tidy and you will be asked to sign our detailed inspection report. You will receive full details of your guarantee and our exclusive ‘after sales’ service so you can contact Fairco to quickly resolve any little problems.

And then, best of all, you can relax and enjoy the full beauty and benefits of your new windows, doors or conservatory, safe and sound in the knowledge that you made the right choice!

This pedigree provides excellent reassurance that, unlike many window companies, Fairco is “here today and here tomorrow!”

Burglar can break through your front door in just nine seconds, Fairco warns

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Burglar can break through your front door in just nine seconds, Fairco warns

burglar2

Burglars can break into most homes through the front door in nine seconds flat, Fairco owner Jim Toal told the Sunday Independent this week.
And criminals know the exact type of weak doors and fragile windows they can easily, and quietly, infiltrate with basic tools.
Mr Toal, who advises gardai and Neighbourhood Watch schemes on burglary prevention, says some criminals can break through front doors in “nine seconds flat, whether or not an alarm is fitted”.
As the fear of robbery continues to blight the country, security experts are calling on homeowners to invest in “physical security” before they spend thousands of euro on house alarms, CCTV cameras, burglar alarms and guard dogs to protect their properties.
Security firms say some families are spending up to €10,000 on perimeter surveillance amid fears of being burgled by a violent gang.
However, experts argue that hard lessons learned by neighbouring EU states have been ignored by the Irish Government.
After a spike in residential crime across Europe in the 1980s, most member states introduced a policy of physical security first.
They strengthened their buildings by introducing specific standards for sturdy robust doors, high-specification locks, laminated glass and strong fastenings on windows to stop burglars gaining entry.
Experts argue that the Government is taking the wrong approach to home security and are calling for new housing regulations to ensure the use of stronger doors, windows and glass.

Sunday Independent

 

Fairco’s Composite doors provide an attractive and effective solution for residential properties. The range of styles include solid panel and part glazed options to mirror traditional designs and we offer a wide range of minimum and maximum sizes.

Fairco Features

  • Our composite door sets have a robust aluminium sub-frame and rigid polyurethane injected core ensuring substantial resistance to intruders.
  • Additionally the doors have a patent pending glazing system with unparalleled protection.
  • Double rebate feature means our doors are fully sealed for better protection against water penetration and an improved weather and acoustic performance compared to single rebate doors.
  • Using uPVC, GRP and aluminium, our door sets contain no wood and will not bow, warp, crack, swell or shrink.
  • Security hinge claws and deadlocks combined with shootbolt mechanism dramatically improve the resistance to unlawful entry.
  • Fairco doors are internally beaded and have been tested to meet or exceed BS7950 and BBA Enhanced Resistance to intrusion security standards.